Terms & Conditions

Welcome to Cash Traders. These Terms & Conditions govern your use of our website cashtraders.co.uk and any purchases, sales, trade-ins, or services provided through our platform.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website.

1. About Us

Cash Traders operates the website cashtraders.co.uk and provides services related to the sale, purchase, trade-in, and resale of electronic devices and related products.

2. Eligibility to Use Our Website

By using this website, you confirm that:

• You are at least 18 years old, or
• You are using the website under the supervision of a parent or legal guardian
• Any information you provide is accurate, current, and complete

We reserve the right to refuse service, cancel orders, or restrict access if we believe information provided is false, misleading, or fraudulent.

3. Products and Services

We aim to ensure that all product descriptions, prices, images, specifications, and availability are accurate. However, errors may occasionally occur.

We reserve the right to:

• Correct any errors or inaccuracies
• Update or change product information without notice
• Remove products or services from sale at any time
• Limit quantities available for purchase

All products are subject to availability.

4. Product Condition

Many items sold by Cash Traders may be used, refurbished, or pre-owned, unless otherwise stated.

We make reasonable efforts to describe product condition accurately, including details such as:

• Cosmetic condition
• Battery health (where applicable)
• Storage capacity
• Network status
• Included accessories
• Functionality

Minor cosmetic marks, signs of wear, or packaging differences may be present depending on the condition grade.

Customers should read product descriptions carefully before purchasing.

5. Orders

When you place an order through our website, you are making an offer to purchase a product subject to these Terms & Conditions.

We reserve the right to:

• Accept or reject any order
• Cancel or limit quantities
• Request additional verification before processing an order
• Refuse suspicious or fraudulent transactions

You will receive confirmation once your order has been successfully placed. This does not guarantee acceptance if an issue is later identified.

6. Pricing and Payment

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

We reserve the right to change prices at any time without notice.

Payment must be made in full before an order is dispatched unless otherwise agreed.

We are not responsible for:

• Payment delays caused by third-party payment providers
• Bank charges or currency conversion fees
• Incorrect billing details provided by the customer

7. Shipping and Delivery

We aim to dispatch orders within the timeframe stated on our website, but delivery times are estimates only and not guaranteed unless explicitly stated.

We are not responsible for delays caused by:

• Courier services
• Customs or border issues
• Weather conditions
• Incorrect address details provided by the customer
• Events beyond our reasonable control

Risk of loss or damage passes to the customer upon successful delivery.

Customers are responsible for ensuring delivery information is accurate.

8. Returns and Refunds

Returns and refunds are subject to our separate Returns & Refund Policy.

To be eligible for a return, items must generally be returned in the same condition as received, unless faulty or not as described.

We reserve the right to refuse a return or reduce the refund amount if:

• The item has been damaged after delivery
• Security seals have been removed or tampered with (where applicable)
• The device has been altered, reset incorrectly, locked, or modified
• Parts have been replaced or removed

Important Notice Regarding Opened Products

If a product is sold as sealed, boxed, or new, and the box or seal is opened, we may not be able to accept the item for return unless it is faulty or not as described.

This is especially important for hygiene, activation, and resale value reasons.

9. Warranty and Faults

Where applicable, products may include a limited warranty period, which will be stated on the product page or invoice.

Unless otherwise stated, the warranty does not cover:

• Accidental damage
• Liquid damage
• Physical damage
• Software issues caused by the user
• Battery wear from normal use
• Unauthorised repairs or modifications
• Misuse, neglect, or improper handling

If a fault develops, customers must contact us as soon as possible and provide relevant details.

We may inspect returned items before approving repair, replacement, or refund.

10. Buying, Selling, and Trade-In Services

If you sell or trade a device to Cash Traders, you confirm that:

• You are the legal owner of the device
• The device is not stolen, blocked, or subject to finance
• All accounts (including iCloud, Google, Samsung, or other locks) have been removed
• The device has been reset where required
• The information you provide about condition and functionality is accurate

We reserve the right to:

• Reject any submitted device
• Revise an offer if the device condition differs from the description provided
• Refuse devices that are locked, blacklisted, financed, counterfeit, or otherwise unsuitable

If a revised offer is declined, we may return the item subject to our process and policies.

11. Customer Responsibility for Device Data

Customers are solely responsible for backing up and removing all personal data, passwords, accounts, SIM cards, memory cards, and security locks from devices before selling, trading in, or sending them to us.

While we may reset or inspect devices during processing, Cash Traders is not responsible for any data remaining on a submitted device.

12. Account Security

If you create an account on our website, you are responsible for:

• Maintaining the confidentiality of your login details
• Restricting access to your account
• Ensuring all activity under your account is authorised

We are not liable for loss or damage resulting from unauthorized use of your account caused by your failure to protect your login information.

13. Prohibited Use

You agree not to use our website:

• For unlawful or fraudulent purposes
• To submit false, misleading, or stolen device information
• To interfere with website functionality or security
• To upload malicious code, scripts, or harmful content
• To attempt unauthorized access to our systems or customer data

We reserve the right to suspend or permanently block users who misuse the website.

14. Intellectual Property

All content on this website, including but not limited to:

• logos
• branding
• text
• product listings
• graphics
• website design
• code and layout

is owned by or licensed to Cash Traders and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit any part of the website without prior written permission.

15. Limitation of Liability

To the fullest extent permitted by law, Cash Traders shall not be liable for:

• indirect or consequential loss
• loss of profits
• business interruption
• data loss
• delays in delivery
• third-party service failures
• technical website downtime

Nothing in these Terms excludes liability where it cannot legally be excluded, including liability for fraud, death, or personal injury caused by negligence.

17. Third-Party Links and Services

Our website may include links to third-party websites or services. These are provided for convenience only.

We are not responsible for the content, policies, security, or practices of third-party websites or providers.

18. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your information.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales, unless another applicable law requires otherwise.

Any disputes arising from or related to these Terms shall be subject to the jurisdiction of the courts of the United Kingdom where applicable.

20. Changes to These Terms

We may update these Terms & Conditions at any time without prior notice.

Changes will be effective once posted on this page. Continued use of the website after changes are posted means you accept the updated Terms.

21. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us via:

Website: cashtraders.co.uk
Contact Page: cashtraders.co.uk/contact