Sending your Device
How do I send my phone(s)? 1-9 handsets (post)
Sending your phone(s) to us for repair or other services is a simple and convenient process. Follow these steps to send your phone(s) via post:
How do I send my phone(s)? 10+ handsets (courier)
For sending 10 or more handsets to us, we recommend using a reliable courier service for a secure and efficient process. Here’s what you need to do:
Do I pay for postage when sending my phone(s)?
Yes, when sending your phone(s) to us, you are responsible for covering the postage costs. The exact cost will depend on the weight, dimensions, and shipping method chosen. We recommend using a postal service that offers tracking and insurance options to ensure the secure delivery of your device(s) to our shop.
Do I need to send the charger or accessories?
In most cases, you do not need to send the charger or any accessories unless specifically instructed otherwise. Our services generally focus on repairing or servicing the phone itself. However, if there are specific issues related to the charger or accessories, we may request that they be included. We advise checking with our customer service team or referring to our specific service instructions to determine if any additional items need to be included when sending your phone(s).